Comprehensive, Reliable Back Office Solutions with Live Agents & Full Operations Management
At AI Contact Marketing, we understand that running a successful business requires more than just lead generation — it demands efficient, professional back office support that ensures every lead is handled promptly and every process runs smoothly.
Our Back Office Support services provide law firms, insurance agencies, healthcare providers, and businesses across the UK and USA with a seamless, end-to-end solution — from live agent lead handling to complete operational management.
🛠 What We Provide
- Live Agent Lead Handling & Transfers
Our highly trained, professional agents answer inbound inquiries, qualify leads, and perform live transfers directly to your sales or legal teams, ensuring no opportunity is missed.
- Full Call Center Operations
Comprehensive call handling including inbound/outbound calls, appointment scheduling, follow-ups, and client support.
- Client Onboarding & Data Management
Smooth onboarding processes with accurate data capture, CRM integration, and secure client file management.
- Multi-Channel Communication Support
Phone, email, chat, and SMS support — all tailored to your business needs.
- Quality Assurance & Compliance Monitoring
We maintain rigorous QA processes and compliance checks to meet GDPR, TCPA, and industry-specific standards.
- Reporting & Analytics
Detailed performance dashboards and insights to track lead quality, agent efficiency, and operational metrics.
- Scalable & Customizable Solutions
Whether you need support for a few hours a day or full 24/7 coverage, our services scale to fit your business size and growth goals.
🌟 Who Benefits?
- Legal Firms managing high volumes of leads for personal injury, SSDI, mass torts, and other cases
- Insurance Agencies handling Medicare, ACA, and final expense inquiries
- Healthcare Providers supporting patient scheduling and follow-up
- Home Improvement Companies managing service requests and client communications
- Financial Services facilitating debt relief consultations and credit repair leads
🎯 Why Choose AI Contact Marketing’s Back Office Support?
- Dedicated, professional live agents trained for your industry
- Seamless integration with your CRM and lead management systems
- Proven track record delivering qualified live transfers that convert
- Full operational management freeing your team to focus on core business
- AI-enhanced monitoring for continuous process improvements
- Transparent, client-focused communication and reporting
📞 Want a trusted partner to handle your back office and maximize lead conversion?
Contact us to learn how our live agent support and full operations management can transform your business efficiency.
📧 info@aicontactmarketing.co.uk | usman@aicontactmarketing.co.uk
